Privacy policy

Last updated: 13 October 2026

Native Plant Project (“we”, “us”) is run by Austem Foundation Ltd, ABN 20 625 311 766. We respect your privacy and only collect what we need to get great plants to you. This policy explains what we collect, why we collect it and what you can do about it.

What we collect

We collect personal information when you:

  • place an order (your name, delivery and billing address, email and phone number)
  • create an account on our website
  • join a waitlist to hear when a plant is back in stock
  • sign up for our emails
  • enter a competition, including any photos you send us
  • contact us by email or through a form on our website
  • use the plant advice chat on our website.

We also collect some information automatically when you visit our site, such as your device and browser type, the pages you visit and how you found us. This comes from cookies and similar tools (see “Cookies and analytics” below).

Our plant advice chat

Our website has a chat assistant that helps you choose plants that suit your garden. If you agree at the start of the chat, we may save some of the gardening details you share, such as how much sun or shade you get, your soil type or questions about caring for your plants.

If you go on to place an order, these details are linked to your order. We use them to include personalised care advice with your plants and in follow-up care tips. We don’t use them for advertising.

We only save the details that are useful for care advice, not the whole conversation. Saved chat details are deleted 12 months after your order date. If you’d like them deleted sooner, just email us.

The chat is powered by artificial intelligence tools from third-party providers, who process your messages to generate replies.

How we use your information

We use your information to:

  • process, pack and deliver your order
  • send you order confirmations, invoices and delivery updates
  • manage your account
  • let you know when a plant you’re waiting on is back in stock
  • run competitions and contact entrants and winners
  • answer your questions
  • include personalised care advice with your order
  • send you news, gardening tips and offers, but only if you’ve agreed to receive them
  • understand how people use our website so we can improve it
  • show relevant ads on other websites and social media
  • keep our website secure and prevent fraud.

Marketing emails

We’ll only send you marketing emails if you’ve opted in. Every email has an unsubscribe link, or you can email us and we’ll take you off the list.

Payments

Payments are handled by secure third-party payment providers. Your card details go straight to them and are never seen or stored by us.

Cookies and analytics

Cookies are small files saved to your device when you visit a website. We use them to keep your cart and account working, to understand how our site is used and to measure and show relevant ads, including on social media.

You can block or delete cookies in your browser settings. Some parts of the site, like the cart and checkout, won’t work properly without them.

Who we share your information with

We don’t sell your personal information. We share it only with trusted service providers who help us run our business, and only what they need to do their job. This includes providers of:

  • payment processing
  • delivery and parcel tracking
  • email and marketing
  • website hosting and security
  • analytics and advertising
  • the artificial intelligence tools behind our plant advice chat.

We may also share information if the law requires it.

Information stored overseas

Some of our service providers store or process information outside Australia, including in the United States. We choose providers that take reasonable steps to protect your information.

Keeping your information safe

We take reasonable steps to protect your information from misuse, loss and unauthorised access. Our website uses encryption to protect information sent between your browser and our site.

We keep personal information only as long as we need it for the purpose we collected it, or as long as the law requires. For example, order and payment records are kept for at least five years for tax purposes.

Competition entries

If you enter one of our competitions, we use your details to run the competition and contact you. If you win or are shortlisted, we may share your first name, suburb and garden photos on our website and social media. The terms for each competition explain this in more detail.

Accessing or correcting your information

You can ask to see the personal information we hold about you, or ask us to correct or delete it. Email us at hello@nativeplantproject.com.au and we’ll respond within 30 days.

Questions and complaints

If you have a question or concern about your privacy, please email us at hello@nativeplantproject.com.au. We’ll look into it and get back to you within 30 days.

If you’re not happy with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.

Changes to this policy

We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated at the top.

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Connect with Native Plant Project and other native plant enthusiasts

    • Everlasting Daisy
    Endemic to Western Australia, this annual everlasting daisy is a go-to-choice for creating pretty native wildflower meadow effects in your garden. With flowers ranging from pure white to deep pink with contrasting bright yellow or deep black centres, each stem is topped with a flower appearing from August to November that opens in full sunshine, closing at night or in wet conditions. Can attract a range of bees and other pollinating insects to your garden. Be sure to grow in sandy open soil in sun to part shade, feed with native fertilizer and water in dry weather and cut back old flowers to encourage reshooting. Everlastings can also be dried by hanging upside down after cutting – pick in bud, they will open as they dry and retain their colour. H-0.2-0.7m W-0.2-0.4m
    Rhodanthe chlorocephala ssp. Rosea
    Everlasting Daisy
    Endemic to Western Australia, this annual everlasting daisy is a go-to-choice for creating pretty native wildflower meadow effects in your garden. With flowers ranging from pure white to deep pink with contrasting bright yellow or deep black centres, each stem is topped with a flower appearing from August to November that opens in full sunshine, closing at night or in wet conditions. Can attract a range of bees and other pollinating insects to your garden. Be sure to grow in sandy open soil in sun to part shade, feed with native fertilizer and water in dry weather and cut back old flowers to encourage reshooting. Everlastings can also be dried by hanging upside down after cutting – pick in bud, they will open as they dry and retain their colour.
    Rhodanthe chlorocephala ssp. Rosea